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Privacy Policy



1.  Privacy

My Wow Factor LTD has privacy policy processes to maintain your trust in us and to protect the personal information you provide to us.  The following information describes how we protect the information provided to us by donors, supporters, partners, volunteers and others who express interest in our Charity.

These processes have been prepared using guidance from


This Privacy Policy is applicable for all individuals of who we hold personal information.

2.  Who We Are

My Wow Factor LTD (ABN 88 249 258 782) is recognised as a Charity.

My Wow Factor Charity has a valid and current fundraising licence in the following Australian States and Territories:

* New  South Wales (HQ)             CFN/23207

* Australian Capital Territory      L 19000782

* Victoria                                          Fundraising using unpaid volunteers do not need registration

* Tasmania                                       C10072

* Western Australia                        No licence required

* Northern Territory                      No licence required

* Queensland                                   No licence required

3.  Collecting Personal Information from You

The information that we may collect from you will include specific personal information, including your name, address, city, country, postcode, e-mail address.  Offline credit card details are redacted once processed successfully through our Banking Payment System.  The BPS then encrypts the data storing temporarily for single donations, or longer for a recurring gift.

All information is held in a suitably secure manner.

With your personal information, we also keep (1) details of when and how contact was established with you and (2) what information has been given to you by us to explain our obligations with your personal information (this Privacy Policy).

4.  Lawful Basis for the Holding and Processing Personal Data

All personal data is held by My Wow Factor Ltd under the lawful basis of ‘Legitimate Interest’, ‘Consent’ or ‘Contract’.  We do not buy, rent or acquire personal data from other sources other than the individual, or those who have the legal right to act on behalf of an individual.

Legitimate Interest is used as a basis for processing personal data for anyone who actively submits their details to us; we assume that if you give us your personal information, then you have an interest in the work of My Wow Factor and are happy for us to hold and process your data.  It is the basis for processing and holding the data of anyone who has financially donated to My Wow Factor.

Where ‘Legitimate Interest’ is not the legal basis, ‘Consent’ will usually be the basis.  This is the cause for anyone who has supplied their details to us, but not given financially.

Volunteers and anyone who has entered into a contract with My Wow Factor, the lawful basis for holding and processing data will be under ‘Contract’.

5.  Communication

Where people wish to stay in contact with My Wow Factor, we offer the opportunity to receive monthly communications from us.  These describe how donations are applied to reduce poverty and deprivation significantly.  It is important to tell you about how your support is making a difference to the children, families and communities we support together.

To opt out of Communications from May Wow Factor and be removed from our active mailing lists, please use the ‘Contact’ page on our website.  Just confirm your name and current email address and indicate your desired outcome in the message section.

6.  Donor Support

We are very thankful for the support we receive through our donors.  When donors choose to make an online donation to support our charity projects, My Wow Factor has a third-party provider to collect payment card information on our behalf.  This provision will only be used to process donations.  We do not store payment card details electronically ourselves, but the third-party providers may do so temporarily for one-off gifts, and longer for recurring Credit Card or Debit Card donations.

All third-party service providers process card payment information following the Payment Card Industry (PCI) Data Security Standard, financial information is stored in an encrypted manner and is not accessible by volunteers of MWFC.

We may use the information you give us to process and account for donations.

7.  Security of Personal Information

We maintain up-to-date software to protect our computer systems from unauthorised access, and we adhere to the Australian Data Protection Regulations.  We take all reasonable steps to ensure that your data is stored and processed securely by this policy.  By submitting your data you agree to this transfer, storing and processing of your information.

We operate an industry recognised data management system which has restricted users directly accountable to My Wow Factor.  All our electronic files containing personal information are encrypted and secured with password protection, with the exception of photographs and video clips.

8.  Photographs and Video

My Wow Factor stores photographs and video.  Consent has been gained for the use of these photographs and videos.

You can request that a photograph or video clip of yourself be removed.  However, where the picture has already been used, no action will be taken to try to retract the existing publications of the material; only the future use of the material.

9.  Cookies

 If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

10.  Children and young people below the age of 18 years in Australia.

Where we do have to hold records of someone under the age of 18, we will not contact them without consent from a parent or guardian, and only about a specific activity or field of our work, for example, ‘volunteering’.

Where any child or young person requests to be included on our records, we would request an adult (parent or carer) to give us their details and then undertake to pass on any mailings intended for the child or young person.

11.  International Context

For information security and data protection, My Wow Factor will adhere to all Australian based legal requirements in its application of the processes required to maintain integrity.

More Information

If you would like additional information or if your specific question has not been answered here, please use the ‘Contact’ page on our website.

Together through our projects we can help change lives and communities all over the world.
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